Yes, the Villeroy & Boch online shop is a secure shopping site. All private data is encrypted and credit card processing is provided by Adyen – one of the most trusted and secure internet payment providers in the world.
Our official online shop has the largest current selection available in Australia. The pattern you are looking for may have been discontinued and no longer in production. We recommend checking online auctions to see if you can find discontinued patterns. Our customer service team is also here to help you identify other complementing products from our current assortment to match your existing collection.
If an item is temporarily out of stock you will not be able to add this product to your shopping cart. Please check back occasionally, as you will be able to purchase this item once more inventory arrives. You can also "bookmark" this item by adding it to a Wishlist for future purchase (you must be logged in to use this feature). To access your already created Wishlist, please navigate to the "My Account" area at the top of the page.
Unfortunately at this time we do not offer gift wrapping services. Many of our sets arrive packaged in a box which can easily be wrapped for individual gifting, however open stock items (for example, a single dinner plate) are individually wrapped and shipped in a standard shipping box.
Please check that you have spelled your email address correctly. Did you enter your password correctly? It should be at least 6 characters long and consist only of letters and numbers. Special characters or spaces are not allowed.
Click on "Log in" in our online shop and click on "Forgot your password?". Now enter the email address by which you registered your user account and we will send you a link to reset your password.
Click on "Log in" in our online shop and log in with your email address and password. Then click on "Change password" under account information. Now first enter your current password and the new password, confirm the new password and click on "Save". Please note that the password should have at least 6 characters and may only consist of letters and numbers. Special characters or spaces are not allowed.
Click on "Log in" in our online shop and log in with your email address and password. Under "Address Book" you can now change your billing or shipping address or add more shipping addresses to your account.
By creating a customer account you can expect many advantages: You can always check the current status of your order as well as your previous orders.
- Your addresses will automatically be used for the next order.
- You can store several delivery addresses in one address book.
- You can save "favourites" in our online shop.
If you wish to delete your customer account, please contact our customer service at firstname.lastname@example.org.
Villeroy & Boch offers the most popular payment methods in the online shop: PayPal and all major credit cards. This means that your order is dispatched directly to your home as soon as it is received.
Pay your purchase directly with PayPal and the goods will be shipped immediately. In addition, with PayPal you can choose between different payment methods without providing your payment information: From the transfer from a current account, payment by credit card, direct debit or your own PayPal balance. At the end of the order process you will be redirected directly to PayPal to make your payment.
If you already have a PayPal account, you only need to log in to PayPal with your user data. Otherwise you can also create a new PayPal account with your order. Further information about PayPal can be found under Paypal FAQ.
Whether VISA, Mastercard or American Express - with your purchase by credit card you can make the payment immediately and thus directly trigger the shipment. Your credit card data is not stored by us, but is encrypted and transmitted to our payment service provider via SSL. For this purpose you will be forwarded to the payment provider after the purchase confirmation.
If you have been issued a voucher code for your next purchase, please make sure to apply it in the respective box at the check-out prior to completing your order. Unfortunately we are unable to make price adjustments after an order is placed.
Please make sure that you typed in the voucher code correctly (pay attention to upper and lower case, no blanks). Furthermore please check the conditions for the voucher redemption (e.g. one-time use, minimum order value, validity period etc.). If you still face issues, please contact us at email@example.com.
We are happy to help!
Once your order ships you will receive a shipping confirmation that includes your Australia Post tracking number. Additionally you can log into your account and choose "My Orders" on the left hand side to see order details.
Unfortunately after an order is placed we are unable to cancel or make changes to it. However you can return your order after it has been delivered and request a refund (in line with our returns & exchange policies).
Unfortunately we are unable to make price adjustments after an order is placed.
Unfortunately after an order is placed we are unable to make changes to it. If you would like to add additional items, please place a separate order. If you would like to remove some items, please wait for them to arrive and then simply return unwanted merchandise.
Unfortunately we are unable to make any changes after an order is placed in our system. Please check and verify all shipping details very carefully before placing your order.
To view your order history, log in to your account, and then click "My Orders" on the left hand side. All of your recent orders will be available to view.
If your order has the status "on hold" in your customer account, it has not been completely processed, e.g. because the payment did not work. In this case please order again.
All orders placed online are shipped via Australia Post.
The shipping costs are $9.95. From an order value of $50 we deliver free of charge.
Yes, unfortunately you have to pay shipping costs several times if you place several orders as we are not able to bundle the orders.
Once your order is placed, it will take approximately 2 business days to process. The order ships from our partner's warehouse location in Preston, NSW, and will arrive in approximately 8 -10 business days after the order is placed depending on your location.
Unfortunately express shipping is not possible.
Unfortunately we do not ship outside of Australia. Please check if there is a Villeroy & Boch online store in your country, or use our Store Locator to find a store closest to you.
Villeroy & Boch proudly offers the largest selection of open stock dinnerware and glassware. This means that - depending on the quantity you have purchased - products not sold as a set are either shipped in case packs of 4, 6, or 8 pieces in a single box, or they are individually wrapped to ensure safe shipment. Unless specified in a product’s details that the item is boxed, we unfortunately do not offer individual boxes.
We accept returns and exchanges on orders from our online shop (in its original condition and including all the original packaging) within 28 days of delivery. Please contact us at firstname.lastname@example.org to receive a return authorization. No refunds will be given for seasonal items such as Christmas or Easter purchased on sale if you have simply changed your mind. Once your return is received and processed, a credit to the original method of payment will be applied.
In case your item is damaged while shipping, please email a photo of the broken item to email@example.com. Please include your order number. Our customer service will process your request and contact you if there are any questions. Please do not ship broken merchandise back to us but safely dispose of any damaged items.
Premium bone porcelain, also referred to as fine china, is made of a high quality mixture of ceramic materials and bone ash. This top-of-the-line dinnerware is lightweight, semi-transparent product that is usually in a brighter white tone and is one of the strongest types of dishes.
Premium porcelain, also referred to as china, is a high-quality product that is made of a blend of fine materials fired multiple times at very high temperatures. The high-quality and shell-like glimmer of this type of dinnerware is similar to bone china, yet premium porcelain is more affordable.
Borosilicate glass is a special type of glass that is made with boron oxide, making it extremely resistant to high heat. It is dishwasher safe and can be used to enjoy both hot and cold beverages.
Crystal glass is a fine glassware product that offers the beauty of crystal but is lead free. Our crystal glassware is made in Europe and adheres to the strictest international health and safety standards. All crystal glass products are dishwasher safe, scratch-resistant and maintain luster overtime.
The numbers 18/10 represent the amount of chromium and nickel in the flatware’s composition. In this case, there is 18% chromium and 10% nickel. Important to note is the nickel percentage, as nickel makes the product resistant to corrosion and easy to care for, which means as the grade starts to go from 18/10, to 18/8 to 18/0, the flatware will become less lustrous and less durable.
Villeroy & Boch dinner plates typically range from 26 cm to 27 cm in diameter. Some of the oval and rectangular plates are larger.
Villeroy & Boch salad plates typically range from 21 cm to 22 cm in diameter. Some of the oval and rectangular can be slightly larger.
Villeroy & Boch salad plates typically range from 16 cm to 17 cm in diameter. Some of the oval and rectangular can be slightly larger.
Buffet plates and gourmet plates are a wonderful way to add an extra bit of glamour to your table setting. Stacked underneath the dinner plate, these pieces are decorative and elevate your tablescape style.
Most porcelain and bone porcelain Villeroy & Boch products are dishwasher and microwave safe. We recommend using non-scented dish soap.
Dinnerware with gold or platinum embellishments (examples include but are not limited to Amazonia, La Classica Contoura etc.) is not microwave safe. Hand washing is recommended; the occasional gentle cycle is fine.
Your crystal stemware/glassware is dishwasher safe, apart from exceptions (examples include but are not limited to Manufacture Glass). We recommend using non-scented dish soap. Please place glasses on the top rack (secure stemware in holders if available). We recommend using a crystal, gentle or other low-heat setting.
Your flatware is dishwasher safe. We recommend using non-scented dish soap and placing your flatware in the bin with the handles down.
We are happy to help you!
Contact us by email at firstname.lastname@example.org or by phone on our free hotline 1800 252770 (Mon-Fri 9am to 4pm).