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Returns & Exchanges

You may return any item purchased from our online shop (in its original condition and including all the original packaging), within 28 days of delivery, by first contacting our Customer Service team by email at or by phone on +61 2 8962 8100 (Mon - Fri 9 am to 4 pm).

No refunds of will be given for seasonal items such as Christmas or Easter purchased on sale if you have simply changed your mind.

Please quote your original order number and the reason you wish to return the item(s) in question. Please also confirm if you would like a replacement or refund. Delivery, shipping and handling fees are non-refundable. We will contact you with instructions on how to return goods.

Returns for refund are subject to approval by Villeroy & Boch and replacement/refunds will only be issued once the original goods have been received by Villeroy & Boch.

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