All orders valued under $99.00 will incur a $9.95 postage and packaging fee. For orders over $99.00, Villeroy & Boch provides FREE DELIVERY for all products featured on this website. All free delivery refers to 1 order and 1 delivery destination, multiple orders may not be combined. All orders are shipped from our warehouse in Brookvale.
Full payment of your order will be taken at the time your order is processed. Items in stock will be delivered within 5-10 days of your order being placed. Out of stock items will follow as soon as they become available. If your order is below $99.00 in value you will only be charged $9.95 for delivery, regardless of the number of deliveries we make to you to complete the order.
Orders on this site are accepted only for delivery to addresses within Australia. Orders cannot currently be accepted from New Zealand.
For enquiries about a specific order or questions/comments in general, please email customer service:
Phone: +61 2 8962 8100
Or write to us at:
Villeroy & Boch Australia Pty Ltd.
122 - 126 Old Pittwater Road
BROOKVALE NSW 2100