Villeroy & Boch
Sale
Search
ProfessionalsShowrooms & Dealers

FREQUENTLY ASKED QUESTIONS

How can we help you? Welcome to our FAQs! Here we answer frequently asked questions. If you have any further questions, we are happy to help!

Content

  • Online Shop FAQs
  • Living and dining area FAQs
  • My Club FAQs

We are happy to help

  • Find answers to frequently asked questions about all areas of our online and offline product range, your orders, our services and much more on our FAQ pages compiled for you by the V&B Customer Happiness Team.

Online Shop FAQs

Discover the most important online shop questions for a smooth shopping experience. Click to find out all the details and contact us for further assistance if needed.

All online shop FAQs
A round box with a Villeroy & Boch floral-patterned Statement crockery set with a cloth, a margarita flower and apricots as a gift.

Secure payment by card or on account

Free delivery 

for My Club members from £50

30-day returns policy

Top product categories

  • Table cutlery
  • Decanter
  • Plates
  • Bowls

Villeroy & Boch Group

Get to know our Professional Portal for specialised partners

To the Professional Portal

Follow us on social Media

Change your settings


© Villeroy & Boch Group 2025

  • Privacy Policy
  • Cookie Policy
  • GTC of use
  • Legal Notice
  • Statement of accessibility
  • Customer Feedback