We are here to help!


We have compiled answers to frequently asked questions from our Dining & Lifestyle customers for you here: frequently asked questions - you are sure to find an answer to your question quickly and easily in our FAQ!

Do you have a request for our colleagues from the Bathroom & Wellness or Kitchen Divisions? Here you will find help: Bathroom & Wellness

Couldn't find the right answer? The Villeroy & Boch Customer Happiness Team will be happy to take care of your individual request:

Your contact details

Salutation
First name *
Surname *
Name of company
Address
ZIP
City
Country
Phone
Email *
Repeat email *
Date of birth

Topic
Category
Category
Category
Your inquiry
Order number
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.

Your purchase

Where did you purchase the product?
Retail includes our Houses of Villeroy & Boch, all specialist retail partners, furniture shops, department stores and online retailers (except for the Villeroy & Boch online shop)
Name and address of the retailer
Date of purchase
Order number
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.

Item
Item & description of fault

Item number or product description
Quantity
Description of complaint
+ Add another item

If you have received a broken delivery or the wrong item, please take a photo and upload the picture here.

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Simply call our service hotline. Our Customer Care Centre will be happy to advise you.

1800252770 (freephone from landline; for mobiles please check with provider) for all questions concerning Dining & Lifestyle.

Our service hotline is open from Monday to Friday, 9am - 5pm. An answer machine is available
outside these times. We will call you back as soon as possible.

Or would you prefer to write to us?