Important information about COVID-19 and shopping in-store
DEAR CUSTOMERS,
In the current situation, we want to assure you that we are doing everything we can to protect you and our employees.
Your health and that of our employees is our primary concern.
As restrictions begin to ease we know this is not the time to become complacent and it’s even more critical to follow government health
and safety measures. That’s why we are taking extra precautions to ensure we can welcome everybody back safely.
We have put together everything you need to know about shopping at Villeroy & Boch here. If you have any questions, please contact
us at vbauscs(at)villeroy-boch.com. We hope you have a safe and relaxed in-store shopping experience despite these challenging times.
We thank you for your loyalty and support.
Your Villeroy & Boch team
DEAR CUSTOMERS,
In the current situation, we want to assure you that we are doing everything we can to protect you and our employees. Your health and that of our employees is our primary concern.
As restrictions begin to ease we know this is not the time to become complacent and it’s even more critical to follow government health and safety measures. That’s why we are taking extra precautions to ensure we can welcome everybody back safely.
We have put together everything you need to know about shopping at Villeroy & Boch here. If you have any questions, please contact us at vbauscs(at)villeroy-boch.com. We hope you have a safe and relaxed in-store shopping experience despite these challenging times.
We thank you for your loyalty and support.
Your Villeroy & Boch team
Our stores may be affected by temporary closures or have different opening times
so we ask that you check our website.
Find the opening times of Villeroy & Boch stores here.
Go to Store Locator
Our stores may be affected by temporary closures or have different opening times so we ask that you check our website.
Find the opening times of
Villeroy & Boch stores here.
Go to Store Locator
Information on shopping at your store
To make your shopping experience safe and pleasant for you and our employees, please follow a few simple rules and tips:
Information on shopping at your store
To make your shopping experience safe and pleasant for you and our employees, please follow a few simple rules and tips:
Stay safe by keeping your distance.
The general guidelines also apply to our stores: you and our employees have to keep at least 1 meter apart. If we can’t serve you immediately, please be patient – simply spend a little more time being inspired.
We provide plenty of space.
To make it as easy as possible to adhere to the distancing guidelines, we only allow a maximum capacity of one customer per 4 m2 in our stores. Should you have to wait outside the store, you could browse our online shop.
Floor markers help at the tills.
You’ve probably seen them at the supermarket: floor markers at the tills show the minimum distance to make sure that you and our employees are protected everywhere.
Store and personal hygiene is king.
We sanitise and clean all surfaces, boxes and products wherever we can. It might be a little annoying now and then, but it will help keep us all safe through these difficult times. Sanitisers are available at all our stores.
Questions about shopping in-store
1. Your local store’s opening times
You will find our opening times here.
2. Contact
You can get in touch with us by email at
vbauscs(at)villeroy-boch.com.
3. Online shop orders
You can place orders 24/7 in our online shop.
1. Your local store’s opening times
You will find our opening times here.
2. Contact
You can get in touch with us by email at
vbauscs(at)villeroy-boch.com.
3. Online shop orders
You can place orders 24/7 in our online shop.
4. Delivery times
Delivery times currently range between 8 - 10 business days for all online orders. We may experience delivery delays at times. We apologise for any inconvenience.
5. Returns & complaints
You can return your products for free within
30 days as usual.
4. Delivery times
Delivery times currently range between 8 - 10 business days
for all online orders. We may experience delivery delays at
times. We apologise for any inconvenience.
5. Returns & complaints
You can return your products for free within 30 days as usual.
We will get through these tough times with patience and kindness. Things are bound to not work straight away as you or we are used to.
We’re looking forward to seeing you in our stores and online shop.
We’re looking forward to your visit. Stay healthy and safe!
